Website Privacy Notice

Useful information relating to privacy

This information is not part of a privacy notice, however for transparency we feel it is important to mention this here:

For analytics this website uses Burst Statistics which prioritizes user privacy by not storing any personally identifiable information as part of its functions. This plugin only processes your IP address to determine your country. However, the IP address is not stored in Burst’s database. This ensures that you as an individual user cannot be identified from this data.

Similarly, while Burst uses your user agent to identify your browser, device, and operating system for analytical purposes, your actual user agent string is not saved in the database. By not storing the IP address and user agent, Burst effectively anonymizes the data it collects. This helps maintain your anonymity while still providing valuable insights.

This anonymised data will be used for marketing purposes, and may be shared publicly. However, there will be no way of reverse engineering or de-anonymising this data to obtain your individual identity from it.

https://burst-statistics.com/how-is-data-in-burst-anonymized/

Below, under the heading “Rails Farm website privacy notice” you can find our full privacy notice for the website.

Rails Farm website privacy notice

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • How to complain

Contact details

Telephone

01963 23818

Email

railsfarm@phonecoop.coop

What information we collect, use, and why

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Correspondence

We collect or use the following information to display comments on our website:

  • Names and contact details
  • Records of consent, where appropriate
  • The comments you write and the information they contain

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We collect this information so we can read and reply to your message, allowing us to discuss our services and offerings with potential clients.

Our lawful bases for collecting or using personal information for Displaying comments on our website are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

How long we keep information

Names and contact details within the context of dealing with queries, complaints or claims A maximum of 7 years
Correspondence within the context of dealing with queries, complaints or claims A maximum of 7 years
Names and contact details within the context of displaying comments on our websiteUntil deletion is requested
Records of consent, where appropriate within the context of displaying comments on our websiteUntil deletion is requested
The comments you write and the information they contain within the context of displaying comments on our websiteUntil deletion is requested

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

19 September 2024